Knowledge Engineering

Knowledge engineering is the process of creating rules that apply to data in order to imitate the way a human thinks and approaches problems. A task and its solution are broken down to their structure, and based on that information, AI determines how the solution was reached. Often, a library of problem-solving methods and knowledge to solve a particular set of problems is fed into a system as raw data. Then, the system can diagnose the problem and find the solution without further human input. The result can be used as a self-help troubleshooting software, or as a support module to a human agent.