Our most technical people are down on AI ... and that's a good thing

According to a recent McKinsey survey, a majority of enterprises of all sizes are actively embracing AI. The areas seeing the biggest boost from AI adoption include service-operations optimization, AI-based enhancement of products and contact-center automation. When the general American populace is asked about AI, most have a positive view on AI's potential. But if you ask the more engineering-centric, IEEE Spectrum crowd, AI has a long, long way to go before they're willing to stand and applaud. IEEE Spectrum "members are involved with hard-to-penetrate vendor decision teams, usually in management capacity," according to the 2020 media kit.