How Bots Could Take One In-Demand Human Job Away

We tend to think of bots as clever auto-responders we can query from inside social apps such as Facebook Messenger, but automation is no mere trinket: there's good reason to think it could limit or eliminate at least one important job. Dice data shows that, across the United States, 'Technical Support' remains one of the most in-demand jobs. Often trading with'Project Manager' for the top spot on a state-by-state basis, the lowest it ranks in any of the 50 states is fourth, in Hawaii. Technical Support isn't limited to one task or performant job description, but much of its work involves solving simpler problems that can derail a customer's workflow. Sometimes, technical support specialists are tasked with solving a company's internal issues, as well.