Expedia Plans to Use Artificial Intelligence for Customer Service

As the tech world salivates over its game-changing potential, Expedia Inc. CEO Dara Khosrowshahi said the company plans to first use artificial intelligence for customer service rather than for something like trip-planning. Another plus on the side of business versus leisure travel is that business travelers aren't as focused on price, Walker said, adding they expect high-quality service. Gerstner stated that startups such as venture-backed Lola are trying to combine artificial intelligence, messaging and human travel agents but he predicted that a revival of the travel agent sector isn't in the offing. "When you start thinking about machine learning, Big Data, AI -- whatever you want to call it – … the advantage is to the largest player because they have all the data," Gerstner said.