5 ways Artificial Intelligence (AI) is reshaping IT

However, for many IT organizations, AI is not just on the IT leader's radar as a business enabler: It's having fundamental impacts on the function itself – from automating some longstanding functions to demanding greater involvement and newer approaches from IT teams. AI is beginning to reshape IT in a number of ways that forward-looking IT leaders will want to follow. Let's consider five worth watching: Tools to automate traditional break-fix and other IT service desk processes are not new, but they're getting significant traction these days, says Wayne Butterfield, director of cognitive automation and innovation at ISG. "An IT Service Desk is as prone to repetition (and therefore automation) as a customer service operation," he says. That's not the only area of hyper AI-enabled automation coming for the IT function. "IT has quickly become not just a partner but a consumer as well, leveraging AI for security and system management to automate processes and move at the speed of an AI-driven enterprise," says Shawn Rogers, vice president of analytic strategy at TIBCO.