Genesys says Cloud AI Experience helps businesses listen to and understand customers

Join us on November 9 to learn how to successfully innovate and achieve efficiency by upskilling and scaling citizen developers at the Low-Code/No-Code Summit. Many organizations are challenged with finding strategies to deal with rising customer volume and changes in expectations, while facing an uncertain business market, according to Genesys, a provider of contact center services. While they are pressured to deliver better experiences with less, many organizations are hamstrung by legacy business processes, siloed point solutions and insufficient technical resources. This is where artificial intelligence (AI) technologies have the potential to help, since most lack the data scientists and resources to implement and deploy technologies orientated around their customers and employees while still supporting business objectives, Genesys said. In a move to help organizations optimize customer journeys with new experience orchestration capabilities, Genesys last week unveiled Cloud AI Experience.