AI for increased customer centricity in insurances

We are currently experiencing a fundamental change in the way we live and work. It is definitely possible, that in the near future, millions of jobs are replaced by technology. This holds also true for the insurance industry. Low-level processing of claims and some standardized underwriting is automated, and it is expected that more will follow. With a significant part of an insurer's cost structure coming from human resources, there is an increasing need to shift to automation in order to deliver significant savings.