Microsoft Dynamics CRM 2016 Bolsters Machine Learning Capabilities - InformationWeek

Microsoft's Azure Machine Learning is one of many changes making its way into Dynamics CRM 2016, the customer engagement software set for release later this year, the company announced Nov. 5. We first learned about the development of Dynamics CRM 2016 in September, when Microsoft promised the upcoming version would be more mobile-friendly and include better transitions across apps like email, Excel, and OneDrive for Business. The push to improve Dynamics CRM continued in late September 2015, when Microsoft acquired technologies and assets from partner Adxstudios. Web portals from Adxstudios are built into Dynamics CRM so sales and customer service can be conducted online; its tools are also designed to improve customer communications. For the upcoming release of Dynamics CRM 2016, Microsoft plans to release related updates in waves as the launch grows closer.