Wise Practitioner – Predictive Analytics Interview Series: Kumaran Ponnambalam at Cisco - Machine Learning Times - machine learning & data science news

In anticipation of his upcoming conference presentation at Predictive Analytics World for Business Las Vegas, May 31-June 4, 2020, we asked Kumaran Ponnambalam, Analytics Architect at Cisco, a few questions about their deployment of predictive analytics. Catch a glimpse of his presentation, Using Association Rules Mining for Segmentation and Profiling, and see what's in store at the PAW Business conference in Las Vegas. Q: In your work with predictive analytics, what behavior or outcome do your models predict? A: My models deal with natural language understanding for contact center voice calls. They transcribe the calls and derive call summaries, intent and sentiment based on the transcriptions.