LivePerson Wins 2019 Artificial Intelligence Breakthrough Award

LivePerson, Inc., a global leader in conversational commerce, announced that its recently introduced Maven conversational AI platform was selected as the winner of the "Best AI-Based Solution for Customer Service" from AI Breakthrough, a leading market intelligence organization that recognizes top companies, technologies, and products in the global artificial intelligence market. Maven is a conversational AI that enables organizations to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Apple Business Chat, Amazon Alexa, and other popular messengers and voice assistants. Maven now operates as the brains behind new LivePerson AI-based products that brands use to create, manage, and improve their conversations with consumers. Maven enables not only computer scientists but also millions of agents working in contact centers to develop conversational AI experiences. The "tango" between human agents and AI makes it possible for brands to have personalized conversations with billions of consumers, outperforming traditional websites and 800-numbers on measures such as customer satisfaction and sales conversion.