A Chatbot Framework

Closed Domain Question with Retrieval Responses: This is a low hanging fruit area for chatbots to provide business value. We process over 1.5 billion calls a year for IVR business, which is the function that is occurring in Square 1. Chatbots could mirror the IVR functionality with an improved UI for a much better customer experience. We are also using this Square 1 approach to develop content delivery for mobile self-service capabilities when our My:Time digital engagement solution includes a mobile app.