Robotic Process Automation for 2021: From Digital Agents to Digital Assistants

The dynamic software agents of Robotic Process Automation represent many things to the modern enterprise. They're simultaneously a digital workforce of tireless, ubiquitous employees, a cogent means of actuating statistical Artificial Intelligence, and a critical platform to effect low code workplace automation. Not surprisingly, Gartner projects RPA revenues to increase nearly 20 percent to total approximately 1.9 billion in 2021. But when the agency of these bots is amalgamated across easily accessible interfaces for any number of comprehensive use cases, they become something altogether more than digital agents: they become digital assistants, as easy to use as Siri, yet much more actionable for mission critical workloads. According to Automation Anywhere CTO Prince Kohli, synthesizing the prowess of bots into a digital assistant enables it "to orchestrate a process, which is more than starting and stopping bots.