'The Robots Are Coming': Hotels Adjust To New Reality With Some Unusual Tools – IAM Network

When the Hôtel Monville in Montreal opened in 2018, it was one of the first hotels in Canada that offered a truly contactless visitor experience. Guests at the 269-room hotel could check in via the hotel's app or website or at any of the four check-in kiosks in the lobby of the hotel. If a guest forgot a toothbrush, wanted an extra towel or ordered room service, a three-foot-tall robot would deliver the item straight to their room. Savioke CEO founder and CEO Steve Cousins poses next to a Relay delivery robot. "From the moment you walk into the hotel, we offer a full contactless experience," Hôtel Monville Director of Sales and Marketing Jean-Cédric Callies said.