Cognitive RPA – Automation for Next Gen Revolution in Telecom

Cognitive RPA (Robotic Process Automation), as the name itself, suggests, provides intelligence to conventional RPA. Conventional RPA is extremely good at automating rule-based tasks involving structured and semi-structured data. However, with enterprise processes being highly complex and technologically intertwined, utilizing both structured and unstructured data becomes complicated. It is imperative that only the RPA solution would not suffice. The digital workforce (Bots) would be required to make complex decisions that involve learning, reasoning, and self-healing capabilities.