How AI and machine learning are shaping the payments landscape

It goes without saying that Artificial Intelligence (AI) and Machine Learning are having a considerable influence on the world around us. The extent of its impact is said to have moved us from a world that is mobile-first, to one that is AI first (according to Google's CEO Sundar Pichai). Ten to fifteen years ago, very few people were even familiar with the idea of Machine Learning or AI; today, however, the marketplace is a very different place. A recent global study from Pega found that 72 per cent of people now understand what AI is and that only 28 per cent are uncomfortable with the thought of it. It's no surprise so many industries, companies – and those in the media – are so focused on it.