Watson Virtual Agent, a cognitive, conversational self-service engine

IBM Watson Virtual Agent is a set of preconfigured cognitive components based on the IBM Watson Conversation service. By configuring the virtual agent with your company's information, you can quickly implement an automated chat bot that enables your customers to achieve their goals. The established model of creating a digital or virtual agent requires experienced developers with a highly specific skill set to create complex systems that rely on custom – and often cumbersome – rules. Watson Virtual Agent allows businesses to simply build and deploy conversational agents. Watson Virtual Agent helps accelerate users' ability to deploy bots, including pre-trained cross-industry content, with minimal configuration, simplifying the process for both seasoned developers or users without formal technical training.