Artificial Intelligence (AI): 9 things IT pros wish the CIO knew

Artificial intelligence (AI) capabilities, from machine learning and deep learning to natural language processing (NLP) and computer vision, are rapidly advancing. "Technology has never moved at such pace, meaning the role of the CIO is harder than ever to stay current and up to date with technology overall, so understanding the vast array of AI capabilities is a stretch for most CIOs right now," says Wayne Butterfield, director of cognitive automation and innovation technology research at advisory firm ISG. Naturally, IT leaders are increasingly exploring AI applications in the enterprise. However, AI-enabled initiatives do not necessarily lend themselves to traditional IT approaches. "It is imperative for CIOs to know AI in reasonable depth to understand its realistic and pragmatic adoption," explains Yugal Joshi, vice president of digital, cloud, and application services research for Everest Group.