Examples and use cases of robotic process automation (RPA) in banking

Robotic process automation (RPA) has been adopted across various industries to ease employee workloads while cutting costs – and banking is no exception. From taking over monotonous data-entry, to answering simple customer service queries, RPA has been able to save financial workers from spending time on repetitive, labor-intensive tasks. RPA combines robotic automation with artificial intelligence (AI) to automate human activities for banking, this could include data entry or basic customer service communication. RPA has revolutionized the banking industry by enabling banks to complete back-end tasks more accurately and efficiently without completely overhauling existing operating systems. Banks that utilize RPA have given employees back time to spend on more complex tasks while artificial intelligence technology handles back-end operations.