AIOps for Service Management

In the IT Operations world, nowadays you hear the term AIOps frequently. Gartner defines it as that which, "… combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination." In simple words, AIOps is the application of AI and Automation to IT processes, for faster resolution of issues. Very often, we get all excited about the prospects of using AI and ML on IT event data. However, it's also important to consider that Automation is an equal contributor to any AIOps implementation. The role of AI & ML is used for generating the necessary signal or insight about a problem.