3 Ways AI and Robotic Process Automation Will Improve Life Settlement Transactions ThinkAdvisor

The U.S. life insurance industry is beginning to understand the vast potential benefits of robotic process automation (RPA) and artificial intelligence (AI). These two related breakthrough technological innovations leverage the power of machine learning to increase productivity and reduce the risks associated with human error. Of course, many professionals in our industry find the names of these technologies unappealing, prompting skepticism from the outset. These reactions are often rooted in fear of the unknown, apprehension that is unnecessary once we understand the essence of the technologies. RPA and AI are often used in tandem to complete a transaction and are currently utilized in many customer servicer interactions we encounter daily.