When is A.I. really useful in chatbots? -- Chatbots Magazine

The AI can compare the user's question with others that have already been asked, thus generating a more relevant answer. Let's say she opens a bot's FAQ and asks'how can I get new password?'. Note that the user has found the bot's FAQ. So a good user interface has led her to this point already. This is thus a good example of how UI and AI work well in combination.