Automation and machine learning will upend insurance, says McKinsey - WHICH 50

Digital expertise will become increasingly critical in the insurance sector as digitization and machine learning leads to more highly'automatable' insurance according to management consultants McKinsey & Company. Meanwhile a separate piece of research by Accenture found that insurance companies are accelerating the shift to a radically different distribution model, where they say digital will play an increasingly important role in most interactions, and were agents' efforts are being refocused to add more value. And analysis by research outfit Ovum suggests strong investment in digital channels also. According to Ovum, " When it comes to investment, digital channels remains the top area for insurers. However, the significant majority of insurers will be increasing budgets across a broad range of functional areas with no single activity completely dominating spend.