Symbl.ai: A Developer Platform for Conversational Intelligence » Martech Zone

A business's most valuable assets are its conversations – both internal conversations amongst employees and external revenue generating conversations with customers. Symbl is a comprehensive suite of APIs that analyze natural human conversations. It provides developers the ability to amplify these interactions and build extraordinary customer experiences in any channel – be it voice, video or text. Symbl is built on Contextual Conversation Intelligence (C2I) technology, enabling developers to rapidly integrate sophisticated artificial intelligence that goes beyond natural language processing (NLP) and text conversations. With Symbl, developers can automate contextual analysis of natural conversations without training/wake words and can provide real-time summary topics, action items, follow-ups, ideas, and questions.