6 ways to use artificial intelligence in e-commerce – Neoteric: Innovate with software

Think about a shop, a pharmacy, or even a gym open 24/7. We need places like that, we want services and products to be available whenever we need them but, at the same time, we know that some person has to work early in the morning, at night, or even during Christmas. E-commerce sites are available 24/7 but they don't require a shop assistant to be online all day round. There are chatbots that can do that. Simple questions are answers right away, more complicated ones are forwarded to the right specialist, while the customer receives some answer right now.