AI is launching 911 call centers into the future with video calls, triaging redundant reports

Kansas City Mayor Quinton Lucas joined'Fox & Friends' to discuss how the city is enticing residents to become 911 dispatchers as the city grapples with massive staffing shortages. When tragedy strikes, calling an ambulance or police as quickly as possible can be a matter of life and death. Staffing issues continue to plague 911 call centers, but with the helping hand of artificial intelligence and high-tech software, emergency response call centers are already seeing improvements to streamline work and get help to those in need as efficiently as possible. "When we work with public safety, specifically in this area, the PSAPs [public safety answering points] are experiencing some of the biggest challenges," Kim Majerus, vice president of global education and U.S. state and local government at Amazon Web Services (AWS), told Fox News Digital in a phone interview. "Eighty percent indicate that they're short-staffed. Some are facing staffing shortages as high as 50%, with the national average being about 30%."