Throughout 2021 many banks and credit unions implemented AI and virtual agents for the first time, and many more plan to follow suit this year. While sometimes slow to adopt new technology like this, financial institutions needed to be more rigorous in their approach to problem-solving in a socially-distanced world. While AI started to permeate member-serving businesses even before COVID, its use in the financial sector is reorienting the digital trajectory of the industry as a whole. AI has allowed financial institutions to remain competitive and provide high-quality customer experiences throughout the disruption of the last two years. It is clear more than ever that member bases will continue to seek the digital-first experiences they've come to enjoy.
May-25-2022, 15:56:02 GMT