Let's chat about chatbots

A chatbot is a computer program that uses natural language processing (NLP) and artificial intelligence to simulate human conversation and derive a response. Essentially, it's a machine that can chat with you or respond to your chatter. Chatbots can save time and money when used to handle simple, automated tasks. Bots were hot in 2017 but many bots are still primitive. These assistants incorporate more sophisticated NLP and deeper AI to infer a better response.