What is Intelligent Automation?

Intelligent automation is a class of IT automation tools that utilize machine learning (ML) and artificial intelligence (AI). ML relies on algorithms to predict outcomes based on data. The algorithms identify trends, commonalities, and correlations between variables, using statistical analysis to predict outcomes and future events. Then, as the program continues to run, the algorithms further improve their predictions based on subsequent datasets. Any program, application, or system that can autonomously make decisions and take actions based on ML, has AI. Intelligent automation refers to any IT automation tool that can improve its own processes and outcomes, optimize IT resources, and improve efficiency by analyzing data and augmenting human decision-making.