Whispering Complaints Into Your Phone May Be the Future of Customer Feedback

Forget email surveys or long calls spent on hold. Voicebox lets people send customer feedback by recording a voice note on their phone. Some of the hottest software this year revolves around capturing voices . Whether it's the sharp dictations of Wispr or the always-listening ears of Granola, voice-centered software currently feels inescapable. Voice dictation is getting so sharp, in fact, that I often write drafts in my notepad and then dictate aloud to my laptop.