Why AI projects fail – 5 Common mistakes in customer service -

Artificial Intelligence (AI) can transform customer service however, many AI projects fail at the first hurdle. Henry Jinman at EBI.AI outlines the 5 most common mistakes and how to fix them. Artificial Intelligence (AI) holds the key to transforming customer service as it allows routine tasks to be delivered faster, at lower cost and on a far larger scale. Chatbots are already commonplace in contact centres while millions of people interact daily with virtual assistants such as Google Home and Alexa. However, for every successful AI project there are many others that fail. For those organisations who haven't yet invested in AI, many are experiencing a fear of missing out (fomo).