What is a digital transformation strategy?

It's easy to become enamored by new technology. The possibilities behind 5G cellular service to transform how we do business are tremendous. When companies are considering how AI technology could improve business process or impact sales and customer service, there's a tendency to start pulling levers and making changes, and yet every new technology in 2020 and beyond that into the next decade could have far-reaching implications. That's why it's so important for companies to have a digital transformation strategy. As new technology emerges, companies can avoid the pitfalls of embracing those advancements too quickly, rolling them out in a way that could cause too much disruption (or even too little), and not properly tracking the changes within the organization.