Where's Your Plan for Artificial Intelligence?

Be careful what you wish for. Digital 2.0 increasingly allows automation of human based tasks through Robotic Process Automation, Machine Learning and AI. We are all impacted and some municipalities are even trialling "money for nothing" distribution to their citizens. Is Digital 2.0 the brave new world we seek and how do we respond to the business opportunity while managing the threats to our own professions? Through rapid advances in technology we are now witnessing Digital 2.0 through an explosion of big data, the availability of cheap compute power and algorithmic developments using machine learning.