AI won't relieve the misery of Facebook's human moderators

No matter what companies say, AI is not going to solve the problem of content moderation online. It's a promise we've heard many times before, particularly from Facebook CEO Mark Zuckerberg, but experts say the technology is just not there -- and, in fact, may never be. Most social networks keep unwanted content off their platforms using a combination of automated filtering and human moderators. As The Verge revealed in a recent investigation, human moderators often work in highly stressful conditions. Employees have to click through hundreds of items of flagged content every day -- everything from murder to sexual abuse -- and then decide whether or not it violates a platform's rules, often working on tightly-controlled schedules and without adequate training or support.