When it Comes to Bot Design Form Follows Function

If you were about to build a physical, hardware robot, how do you go about it? Probably (if you are not insane), you will start by asking yourself, "What it's for?" What is the purpose of the thing? This functional requirement starts the process of the design and answers most of the upcoming problems that you'll have, whether you're building a hardware robot, a chatbot, a voice assistant or even a full-duplex multimodal videobot. I've had dozens of executives tell me that they want to build a chatbot or to use AI (or VR or blockchain or whatever), but they don't know why.