ChatGPT: Handle with care and don't be fooled into thinking it's human

People yelling at broken computers was a popular YouTube genre in the 2000s. If you think this is unique to non-digital boomers when it comes to new technologies, think again. Something similar is happening today with ChatGPT, the chatbot recently launched by OpenAI, which has already generated hype not seen since the Metaverse was considered the next big thing (seems like eons ago, doesn't it?). We are not yelling at ChatGPT, but we interact with it as if it were a person, sometimes even accusing it of lying. "And, in a way, it's natural," says Heather Yang, an Assistant Professor at Bocconi Department of Management and Technology, whose research focuses on how people interact with novel technologies and how that is changing our workplace environment.