5 Ways Interaction Analytics Can Improve Customer Experience - insideBIGDATA

In this special guest feature, Aviad Abiri, Vice President of Portfolio Sales Enablement at NICE, provides 5 ways interaction analytics can improve customer experience. Interaction analytics helps to improve the overall customer service experience, and can also assist companies in advancing their bottom line. Aviad Abiri is responsible for equipping all client-facing employees with the ability to consistently and systematically have a valuable conversation with NICE's customer stakeholders, across the entire range of our portfolio offerings and at each stage of the customer problem-solving life cycle. In 1876, the customer service industry changed forever with a revolutionary piece of technology: the telephone. Since then, customer service professionals have become dependent on their ability to understand, react and communicate to the voice of the customer.