Why AI Is Transforming The Banking Industry

Implementing transformation technology, including AI, is not always easy. You need to make sure you have the right team in place and expertise in-house, as well as access to data, clean data, money and resources to invest in the project, and parties that are willing to adopt the technology once created. Casey discusses some of the struggles and challenges about implementing AI throughout USAA and their digital offerings. One major challenge they have faced is the access to data. It's no surprise that USAA has very large amounts of data, but one of the big challenges is having real time access to that data to see what is happening. Additionally this has led to challenges with training data.