This company built an AI for helping customer service teams Cult of Mac

Not all businesses can afford a full-time staff of phone operators. And let's be honest: Frustration with automated systems can leave customers looking for another place to do business. Agent.ai has created something that bridges the gap -- a customer relationship management (CRM) system that's powered by machine learning. It comes in two forms: Co-Pilot and Auto-Pilot. Co-Pilot uses machine learning to feed customer service reps helpful advice (via an admin console) when dealing with customer inquiries.