AI's Real Impact on Banking: The Critical Importance of Human Skills


Few would dispute the idea that artificial intelligence will be a transformative technology for financial services. Yet the view of how that transformation will shake out may be evolving significantly. A report from Deloitte and the World Economic Forum contends that in the near future, technology expertise will grow so commonly available that raw AI and multiple technologies built around that hub will not be what separates the winners from the other players. Instead, as envisioned by the report, the transformative technologies that excite so many today will become as basic to the industry as the longstanding payments rails they all share today. What institutions do with that transformative technology will mean much more and that will hinge on some surprisingly basic ideas.

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