How Artificial Intelligence Brings Out the Humanity in CX

Leading economists say that the world is experiencing a technical revolution at a never-before-seen level of complexity. Artificial intelligence (AI) is at the center of this shift and is changing the way that people work, live, and relate to one another. These trends tend to scare people. "When we attempt to use machines to replace the role of humans in our social lives, the response is immediate and negative," writes Steve Woods, CTO and co-founder at NudgeAI for The Globe and Mail. But there's another side to this story, says Woods. "The last islands of human employment won't be based on skills that machines are incapable of; they will be areas where we won't desire AI replacement."