DigiTech Insight Magazine

Today's office workers spend a lot of time moving between different applications. They often have to reenter or copy and paste the same data – such as a customer's name and address details – from one application to another to complete a specific task. Such manual work is laborious, time-consuming, and prone to error. Robotic process automation (RPA) uses software robots to emulate human users and automate – as far as possible – these tedious, mundane tasks. Automation improves the user experience for both employees and customers. RPA boosts productivity and can typically free up between 15% and 30% of an employee's time to focus on tasks that deliver greater value to the organization and improve the customer experience. Companies which use SAP Intelligent RPA (RPA platform of SAP) achieve business benefits and show significant ROI (Return on Investment).