Are tech companies responsible for negative outcomes?

America's largest tech companies face a growing backlash over the potentially negative impacts of their strategic decisions and innovations. For example, companies like Apple, Facebook, Google and Microsoft are investing in artificial intelligence (AI) technologies and product roadmaps that will replace millions of jobs during the coming years. Experts in marketing, technology and social awareness say it's time for technology providers to assume greater responsibility for the personal pain that comes along with the collective gain. Emerging technology is at almost perpetual odds with the status quo, but U.S. society is coming to realize that dynamic can lead to job losses, unfair treatment of social services and a stain on civic engagement. The power and influence that some tech companies command is being reevaluated in light of the myriad ways people are being disenfranchised in some way by their actions.