A Smarter Way to Predict Cash Flow Led This Company to Adopt AI

This article is contributed by Internet Creations, a professional services organization based in New Jersey, and a Salesforce partner with 11 support agent and sales apps on the AppExchange. During my career, I've learned the value of creating experiences that help keep stress levels down -- to anticipate what people may need before they have a problem. When the founder of Internet Creations asked me to take on the role of CEO shortly after COVID-19 hit, I knew this leadership approach would be more important than ever during the crisis. What fears might employees and customers have? How can we proactively solve them?