Transparent design could teach people to trust AI

We are living in a world of data overload. From behavioral analytics to customer preferences, businesses now have so much data at their fingertips that they're unable to process and consume all of it in a meaningful way. This is where the magic of machine learning comes in. When applied to massive internal company datasets, machine learning technology can derive important insights and provide actionable recommendations and predictions at superhuman scale. But as automation, machine learning, and artificial intelligence technologies continue to show up in our daily experiences, more and more users are asking questions.