AI-Native ITSM

As digital transformation gains momentum, CIOs are under increasing pressure to choose AI-native ITSM projects that return quick value in increased employee productivity, cost savings, bottom-line operational gains, and customer satisfaction. But this is a tall order. So CIOs need to look for projects that show clear results and demonstrate the wisdom of investing in new technology--the sooner the better. AI is revolutionary and visible, and that means the stakes are high when it comes to implementing a project. It's natural for a CIO to want to move cautiously, as Gartner notes, "Nearly two of three organizations cited finding a starting point as a concern."