ServiceNow BrandVoice: The Mind-Blowing Possibilities Of Relentless AI

Here's a fun game: Name one person you know who enjoys sitting on hold, waiting for a customer service agent to resolve an issue or answer a question. AI can transform your customer service experience--if you implement it with care. But what if I were to say that AI can enable a world where you'll never again be held hostage on hold, wincing every time the smooth jazz version of Duran Duran's "Hungry Like the Wolf" repeats ad nauseum? It's true--customer service and support is a prime candidate for using AI to improve the customer experience and enable the team to scale. As the person responsible for operationalizing AI within ServiceNow's customer support experience, I seek out stages in the customer journey where AI can automate processes.