An Insider's View of Humana's AI Program

How do you bring artificial intelligence into an organization that's functioned perfectly well without it for decades? That was the challenge faced by Humana Chief Data and Analytics Officer Slawek Kierner when he joined the Fortune 42 healthcare insurance provider in December 2018. Kierner, who had served as Microsoft's PowerBI, Dynamics, Cloud and AI Chief Data and Analytics Officer at Microsoft before joining Humana, recounted his experience of bringing AI to Humana during the AI Summit in New York this month. In a session at the event, Kierner presented the process of introducing AI to the organization, and Adam Wenchel, co-founder and CEO of machine learning monitoring startup Arthur, introduced Kierner and facilitated a question-and-answer session afterward with his own questions plus questions from the audience. Wenchel pointed out how quickly AI in the enterprise has evolved.