Cx Moments NLP AI - powered by Google AI 's BERT and Tensorflow

Cx Moments NLP AI uses BERT and Tensorflow. Trained on millions of customer support interactions across several industry verticals, it understands customer conversations with unmatched accuracy. BERT and Tensorflow are two leading-edge deep-learning and AI technologies. They bring to Cx Moments users a new way of categorizing their customer interactions: AI topics. AI topics use deep learning / ML algorithms, and can reach up to 96% accuracy in understanding what your customers are actually asking or complaining about, in their own words.