IBM Watson Serves Cognitive Insights at the 2016 US Open Tennis Tournament

IBM (NYSE: IBM) and the United States Tennis Association (USTA) today announced that IBM Watson is coming to the US Open Tennis Championships for the first time via a new cognitive concierge feature being piloted within the tournament's official mobile apps to enhance the fan experience at the Billie Jean King National Tennis Center. The US Open mobile app Guest Services companion will pilot a Watson-enabled discovery tool that allows fans to input natural language questions and receive immediate responses about a range of tournament topics, such as transportation and directions, food and drink options, on-site services and facilities, as well as other topics. By tapping into the Natural Language API from the Watson platform, the AI-infused app will enable fans to ask questions in natural language and get the information they need to plan and navigate their tournament experience. For example, fans can ask questions like, "Where can I get a soda?" or "Where are the taxi stands?" Due to Watson's machine learning capabilities, the app also continuously learns from previous interactions helping further refine its responses over time.