IMC Connected Industries News: IoT, AI and agile business processes key to maintain industrial customer-base - Software AG

A software-first approach that combines industrial IoT with AI together with real-time agile business processes is key if industrial companies are to retain control of their customer-bases, according to Software AG chief executive Karl-Heinz Streibich. Without building a mechanism to understand every customer's interactions with their products in real-time, and respond intelligently, also in real-time, industrial companies risk losing their customer-bases to increasingly powerful digitally disruptive web-based intermediaries. The result of such a loss could entail falling value-add, dwindling profitability and loss of market control for industrial companies. Mr Streibich was talking in Rome at the eve of the enterprise software developer's global sales kick-off event. According to Mr Streibich, industrial companies are facing an existential threat from digital disruptors.